Associate - Client Experience in Shimla – Freshers

About the role

We are seeking a Client Experience Associate in Shimla to enhance the overall experience of our clients. This role is ideal for recent graduates looking to start their career in the logistics sector. As an Associate, you will interact with clients, address their inquiries, and ensure they receive the highest level of service.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month