Associate - Client Experience in Sibsagar – Freshers

About the role

You will be responsible for engaging with clients, addressing their inquiries, and ensuring a smooth service experience. As an Associate, you will have the opportunity to develop your communication and problem-solving skills while working in a fast-paced environment. Your proactive approach will help foster strong relationships with clients, supporting their needs and contributing to their overall satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate