Associate - Client Experience in Sirsa – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience for clients in the logistics sector. Your responsibilities will include assisting clients with inquiries, addressing concerns, and providing timely solutions, all while maintaining a friendly and professional demeanor.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate