Associate - Client Experience in Sreerampur – Freshers

About the role

As a fresh graduate, you will be trained to manage client relationships effectively, ensuring that their needs are met and their experiences are positive. Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support throughout their journey with our services.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate