Associate - Client Experience in Surat – Freshers

About the role

As a pivotal member of the Client Relationship department, you will engage with clients to ensure their needs are met and their experiences are positive. This role is ideal for recent graduates eager to kickstart their careers in a fast-paced environment. Your responsibilities will include assisting clients with inquiries, providing timely solutions, and maintaining strong communication to foster long-term relationships.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate