Associate - Client Experience in Thane – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing our clients' satisfaction and engagement within the logistics sector. This position is ideal for fresh graduates eager to embark on a career in a dynamic environment. Your responsibilities will include assisting clients with inquiries, providing information about our services, and ensuring a smooth communication flow.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate