Associate - Client Experience in Thodupuzha – Freshers

About the role

We are seeking a dedicated Associate to enhance the client experience in Thodupuzha. In this role, you will be responsible for fostering strong relationships with clients, ensuring their needs are met, and addressing any inquiries they may have. Your ability to communicate effectively will play a vital role in maintaining client satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate