Associate - Client Experience in Tinsukia – Freshers

About the role

We are seeking an Associate in Client Experience to enhance the service provided to our clients in Tinsukia. This role is ideal for recent graduates who are eager to start their careers in the logistics industry. As an Associate, you will play a vital role in ensuring client satisfaction and addressing inquiries effectively.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate