Associate - Client Experience in Tiruchirappalli – Freshers

About the role

As a fresh graduate, you will be welcomed into the dynamic logistics industry, where your contributions will help streamline client interactions and improve service delivery. In this position, you will assist in managing client relationships, addressing inquiries, and ensuring customer satisfaction. Your ability to communicate effectively and work collaboratively will be essential in maintaining our commitment to excellence in client service.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate