Associate - Client Experience in Tirunelveli – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in Tirunelveli. Your responsibilities will include addressing client inquiries, providing support throughout their journey, and ensuring their needs are met effectively. Collaboration with team members will be essential to identify areas for improvement and implement solutions that elevate client satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month