Associate - Client Experience in Tura – Freshers

About the role

As an Associate, you will play a key role in enhancing the client experience by providing support and ensuring satisfaction with our services. The ideal candidate should possess strong communication skills and a willingness to learn. You will be responsible for interacting with clients, addressing their inquiries, and assisting in resolving any issues that may arise.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate