Associate - Client Experience in Vapi – Freshers

About the role

As a fresh graduate, you will have the opportunity to work in a dynamic logistics environment, helping to streamline client communications and resolve inquiries effectively. Your responsibilities will include assisting clients with their needs, providing timely support, and collaborating with other departments to ensure a seamless experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month