Associate - Client Experience in Varanasi – Freshers

About the role

As a key member of our Client Relationship department, you will engage with customers, address their inquiries, and ensure their satisfaction with our services. The ideal candidate is a recent graduate from any stream, eager to embark on a career in the logistics industry. You will receive comprehensive training to help you thrive in this dynamic environment.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Client relationship
• Any graduate