Associate - Client Experience in Varkala – Freshers

About the role

You will contribute to maintaining strong client relationships and ensuring that their needs are met effectively. As a fresh graduate, you will receive training and support to develop your skills in client engagement and service delivery. Your responsibilities will involve assisting clients, addressing their inquiries, and providing solutions to enhance their overall experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate