Associate - Client Experience in Vellore – Freshers

About the role

As a fresh graduate, you will have the opportunity to work within the dynamic logistics industry, contributing to client relationship management and ensuring customer satisfaction. Your responsibilities will include assisting clients with inquiries, providing support during the onboarding process, and collaborating with various departments to resolve issues promptly.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate