Associate Cloud Specialist

Careers Hyland·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

As an Associate Cloud Specialist at Hyland, you'll be a key part of delivering dependable, high-quality support for our cloud-hosted solutions. Working alongside an experienced team, you'll grow your skills in cloud infrastructure, customer support, and problem resolution — making a meaningful impact on customer success from day one.

What you'll do

Be a key part of delivering dependable, high-quality support for our cloud-hosted solutions
Interact with customers, partners, and internal resources to understand and assess needs as they relate to ticket requests
Monitor alerts from internal monitoring tools and take timely corrective action to resolve issues, applying best practices with team guidance
Support cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions
Provide consistent, proactive communication to customers, keeping them fully informed on the progress and status of their issue resolution