Associate Consultant

About the role

This role is responsible for ensuring the availability of critical infrastructure systems and partnering closely with other technology teams to deliver operational excellence 24/7/365. This role is responsible for ensuring the availability of critical infrastructure systems and partnering closely with other technology teams to deliver operational excellence 24/7/365.

What you'll do

• Provide 24x7 network and system support and monitoring for business critical
• Monitor the operational support systems to proactively identify service impacting
• Events relating to IT, network, and facility conditions
• Escalate problems to the appropriate engineering disciplines within the organization
• Or external vendors as required to achieve resolution

What you need

• 2–4 yrs of experience
• ITIL
• Active Directory
• Ticketing tools
• JIRA
• Linux
• Splunk
• Any graduate

Good to have

• ServiceNow