Associate Cre

About the role

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers Ensure matching of carers to clients to match the needs of the client and arrangement of introductions

What you'll do

• Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
• Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
• Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
• Ensure all system records are up to date and accurate

What you need

• 0–2 yrs of experience
• Customer service
• Class 12

What you get

• ₹1.2 L–₹2.4 L a year