Associate Cre

Quess Corp·Moradabad, Uttar Pradesh

₹1.2 L–₹3 L a year0–2 yrsFull-time

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About the role

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers Ensure matching of carers to clients to match the needs of the client and arrangement of introductions

What you'll do

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
Ensure all system records are up to date and accurate