Associate Customer Experience - Client Services

About the role

Providing excellent customer service to our clients Fulfilling client requests Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier. Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.

What you'll do

• Providing excellent customer service to our clients Fulfilling client requests
• Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them
• Work closely with our internal teams to act as the first line of support to help spot and investigate trends
• Support members of the customer support team by being a mentor to new joiners

What you need

• 3–5 yrs of experience
• CRM
• Customer service
• Communication
• Any graduate