Associate Customer Experience - Consumer Services

About the role

Respond to customer inquiries via chat and email in a timely and professional manner Provide expert guidance and support to chat, email and whatsapp support agents Resolve complex customer inquiries and escalations Develop and maintain knowledge base articles and resources Conduct training sessions for new and existing team members

What you'll do

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members

What you need

• 2–4 yrs of experience
• Customer service
• Communication
• Escalation handling
• Any graduate