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Associate Customer Experience Specialist (Batch Start - 22 Jun 2026)

First Advantage Global Operating Center (GOC)·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Associate Customer Experience Specialist (Batch Start - 22 Jun 2026) at First Advantage Global Operating Center (GOC). Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours.

What you'll do

  • Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours
  • Adherence to a strict schedule is required to meet customer needs
  • Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced
  • Use available controls to manage availability status, ensuring you are ready to assist when required
  • Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used

What you need

  • CRM
  • Customer service
  • SOP writing
  • Performance management
  • Communication
  • Any graduate

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