Associate Customer Success Manager

About the role

This is not traditional account management—it is growth ownership. As an Associate Customer Success Manager, you will directly influence how leading D2C brands maximise checkout performance, improve conversion rates, and drive revenue growth. Every recommendation, insight, and initiative you drive contributes to measurable business impact across merchant growth, customer experience, and retention.

What you'll do

• Support day-to-day merchant relationships, helping drive product adoption, engagement, and value realisation from KwikCheckout
• Analyse checkout funnels, conversion rates, payment success metrics, and GMV to identify growth opportunities
• Design and execute experiments (A/B testing) to optimise checkout performance and unlock conversion improvements
• Coordinate with Product, Engineering, and Customer Engineering teams to relay merchant feedback and support product enhancement discussions
• Track merchant performance against key checkout, conversion, and business KPIs, and flag deviations or opportunities

What you need

• 1–3 yrs of experience
• Customer success
• Problem solving
• Any graduate

What you get

• ₹7 L–₹10 L a year