Associate Debt Manager-Flows-Credit Cards

About the role

The Associate Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI retrieval from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

What you'll do

• Manage and undertake the collections process for assigned debts
• Regularly track the portfolio for specific buckets in the assigned area
• Monitor and control delinquency by bucket and DPD, with a focus on non-starters
• Allocate and achieve targets from agencies and in-house teams
• Follow up regularly with defaulting customers

What you need

• 2–5 yrs of experience
• MIS reporting
• Collections
• Customer service
• Any graduate