Associate Director Back Office RCM Operations

About the role

We are seeking a high-impact Associate Director - RCM Operations to lead large-scale back-office delivery while owning and driving end-to-end revenue outcomes. This role goes beyond operational delivery and requires a leader who can connect back-office performance with upstream RCM drivers, influence cross-functional teams, and deliver measurable improvements in cash collections, AR days, denial rates, and net revenue realization.

What you'll do

• Outcome Ownership (Revenue & Performance Metrics) Own and drive improvement in key RCM outcome metrics, including: Cash collections / cash acceleration
• Denial rates & overturn rates
• Gross Collection Rate (GCR) / Managed Net Collection Rate (MNCR)
• Write-offs and revenue leakage reduction
• Translate operational performance into measurable financial outcomes

What you need

• 12–22 yrs of experience
• Six Sigma
• Reporting
• Process improvement
• Internal controls
• Problem solving
• MBA