Associate Director

About the role

We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.

What you'll do

• Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance
• Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation
• Institutionalize execution discipline through standardization, automation and reduced manual dependency
• Drive performance management through structured KPIs, dashboards and leadership-ready insights
• Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time

What you need

• 12–15 yrs of experience
• LLMs
• HRMS
• Performance management
• Stakeholder management
• Any graduate

Good to have

• PowerPoint
• Excel
• Power BI
• Power Automate