Associate Director - Product Mgt - Resilient Operations

About the role

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.

What you'll do

• Own the Crisis Management Process
• Define, introduce and dry-run the Crisis Management Process with respective stakeholders in GSC and in the matrix with Tech Infrastructure (DPTF) (Digital Platforms &…
• Ensure compliance with regulatory and security standards during ServiceNow implementation and operations
• Collaborate with Engineering teams (local and global) and the ServiceNow Product Team to ensure continued integration on IT and OT (Operational Technology) asset…
• Act as the key point of contact for service-management practices, ensuring efficient coordination across product teams and central ITSM teams

What you need

• 8–14 yrs of experience
• ServiceNow
• IAM
• Six Sigma
• Coordination
• ITIL
• Process improvement
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• Root cause analysis
• Vulnerability assessment