Associate Director | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow

Deloitte India·Bengaluru

Pay not statedLead levelFull-time

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About the role

Develop, configure, and enhance ServiceNow IT Asset Management (ITAM) solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. Lead functional and technical workshops with stakeholders to gather requirements for asset lifecycle processes including procurement, allocation, tracking, maintenance, and retirement.

What you'll do

Develop, configure, and enhance ServiceNow IT Asset Management (ITAM) solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM) modules
Lead functional and technical workshops with stakeholders to gather requirements for asset lifecycle processes including procurement, allocation, tracking, maintenance
Translate business requirements into technical design documents, user stories, workflows, and development tasks
Design, configure, and enhance ServiceNow HAM modules including Asset Models, Stockrooms, Procurement, Receiving, Asset Lifecycle workflows, and HAM Pro features
Implement OOTB best practices for asset discovery, normalization, reconciliation, and CMDB alignment