Associate Director, Tech Delivery & Service Management

About the role

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.

What you'll do

• Own the coordinated transition of approved new and changed technology capabilities into stable
• Provide service leadership for portfolio products and integrations, ensuring stability, availability, continuity, performance and effective support for manufacturing
• Act as the senior escalation point for delivery and operational issues, coordinating rapid recovery and clear decisions where incidents or delays could affect product…
• Govern incident, problem, change, configuration and release activities, ensuring root causes are addressed and recurring issues across applications
• Own service transition and operational acceptance for approved new capabilities and major changes, including validated controls, support models, monitoring, runbooks

What you need

• 7–13 yrs of experience
• Agile
• Variance analysis
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• ITIL