Associate Engineer, IT Eng System Mgr

About the role

As part of your responsibilities, you will be required to: Support essential IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware while collaborating with Lab, Data Center, Cloud, IT, and Engineering teams. Open to fresh graduates with 0 years of experience.

What you'll do

• Support essential IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware while collaborating with Lab
• Provide 24/7 rotational on-call support, ensure SLA compliance, classify incidents accurately, communicate ticket status, and manage escalations through timely resolution
• Troubleshoot operational issues, perform incident and problem management, identify root causes, and deliver technical support aligned with business priorities
• Monitor system performance, review logs, perform trend analysis, and take proactive actions to improve uptime, solution health, and operational reliability
• Use knowledge bases, best practices, technical articles, and continuous learning to improve support quality and resolve recurring issues effectively

What you need

• 0–2 years in software engineering
• AWS
• Kubernetes
• LLMs
• Linux
• GCP
• CI/CD
• Any graduate

Good to have

• Ansible
• Azure
• Jenkins