Specialist, ServiceNow Business Analyst

About the role

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

What you'll do

• Lead requirement gathering and design small group workshops with business stakeholders to understand ServiceNow enhancement opportunities and business process pain…
• Translate business requests into structured user stories , clear acceptance criteria, and technical specifications that ServiceNow developers can easily code from
• Actively manage and prioritize the ServiceNow backlog , collaborating closely with the Product Owner during sprint planning, backlog grooming, and retro sessions
• Process Design & Platform Alignment
• Analyze and map current-state workflows , identifying areas for optimization and proposing future-state designs that leverage ServiceNow out-of-the-box (OOTB)…

What you need

• 3–5 yrs of experience
• ServiceNow
• Agile
• Business analysis
• Confluence
• Data visualisation
• Test cases
• BBA

Good to have

• JIRA