Associate

About the role

We are seeking a dedicated and knowledgeable Associate to join our team at Brigade Tech Gardens, Bangalore. The ideal candidate will possess strong expertise in Mortgage Servicing, ensuring that our clients receive exceptional service and support throughout the mortgage lifecycle. This role requires a detail-oriented individual who can manage various aspects of mortgage servicing, including payment processing, account management, and customer inquiries.

What you'll do

• Manage and oversee mortgage servicing operations, ensuring compliance with company policies and regulatory requirements
• Process mortgage payments, adjustments, and account reconciliations accurately and efficiently
• Respond to customer inquiries regarding mortgage accounts, providing timely and accurate information
• Collaborate with internal teams to resolve issues related to mortgage servicing and enhance customer satisfaction
• Maintain detailed records of all transactions and communications related to mortgage servicing

What you need

• 2–5 years in customer support & success
• Problem solving
• Reconciliation
• SAP
• B.Com or BBA

Good to have

• Customer service