Associate II, Client Contact

About the role

402, I Park , Plot No. 15, Udyog Vihar, Phase -IV, Gurugram- 122016, Haryāna, India Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Are you curious, motivated, and forward-thinking? Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.

What you'll do

• Responsible for handling all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving…
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
• Asks probing questions to gather relevant information on routine and complex calls
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines

What you need

• Troubleshooting
• IAM
• Capital markets
• Ticketing tools
• Hardware
• Diploma