Associate III - Production Support

About the role

Demonstrate an AI/Cloud-first mindset by identifying opportunities to eliminate recurring production issues and drive automation-first solutions for long-term resolution.

What you'll do

• Own and drive resolution of P1/P2 production incidents, including Root Cause Analysis (RCA) within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/scripts within the defined change-control framework
• Manage Facets batch failures end-to-end, including impact assessment, troubleshooting, recovery, and stakeholder communication
• Participate in Change Advisory Board (CAB) meetings, provide production risk assessments, and support the 30-day post-deployment warranty period
• Maintain and enhance the Known Error Database (KEDB) and create runbooks to support L1 shift-left enablement

What you need

• 3–5 years in it support & networking
• SQL
• Troubleshooting
• ServiceNow
• Root cause analysis
• Oracle Database
• SSIS
• BCA or MCA or B.Tech or B.E. or B.Sc or M.Sc

Good to have

• C#
• .NET
• Azure

What you get