Lead II - Production Support

About the role

Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do. We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

What you'll do

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement

What you need

• 7–9 years in it support & networking
• ServiceNow
• SQL
• Oracle Database
• SSIS
• C#
• .NET
• Any graduate

Good to have

• Root cause analysis
• Azure

What you get