Associate Lead - AI Product Specialist

About the role

The Associate Lead – CAI Delivery Manager leads the Agents pod of Bajaj Finance's Consumer AI programme, which builds an AI-first customer experience on our app and web and inside frontier AI platforms. The pod delivers journeys that AI agents carry out inside the conversation, such as loan applications, EMI card, payments and servicing.

What you'll do

• Lead, coach and develop a team of three Product & Delivery Managers (GB04); allocate work, review output and set quality standards
• Plan pod capacity, contribute to hiring and run regular performance and development conversations
• Own the roadmap and backlog for agent-led journeys, prioritised by customer impact, business value, risk and MVP scope
• Identify and assess where AI interventions add value across BFL journeys: AI agents, retrieval-augmented answers, document and image understanding, classification
• Define how each agent behaves: goals, the tools and systems it may call, the checkpoints where the customer must confirm, and when it hands over to a human

What you need

• 2–5 yrs of experience
• SQL
• Machine learning
• LLMs
• Business analysis
• PRD writing
• Microservices
• B.Tech or B.E. or MBA

Good to have

• Go
• KYC
• CRM
• Data privacy