Associate Manager-Customer Services & Sales Operations

About the role

Associate Manager- Customer Services & Sales Operations The ideal candidate possesses a deep understanding of Contract Management/ Order Management/ Supply Chain & Reporting, global trade execution, and the ability to design, develop, and implement technology solutions to optimize these processes.

What you'll do

• Ensure contract compliance with internal policies and external regulations
• Collaborate with legal, trading, and commercial teams to resolve contract-related issues
• Work closely with procurement, production, and logistics teams to ensure product availability and timely delivery
• Identify bottlenecks and implement solutions to optimize supply chain performance
• Reporting & Analytics: Design and implement reporting frameworks to track contract status, order fulfillment, and supply chain KPIs

What you need

• 10–18 yrs of experience
• Sales
• Customer service
• SAP
• Power BI
• Communication
• MBA or B.Com or BBA