Associate Manager - Product Management

About the role

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia.

What you'll do

• Partner with the Product Manager to execute product strategy and roadmap, leading strategic product initiatives from planning through implementation
• Own operational health, SLAs, KPIs, and platform performance, supporting day-to-day operations of ChatGPT and Claude platforms across the enterprise
• Lead incident triage and problem management, driving continuous operational improvements and automation while understanding platform metrics
• Lead governance activities for AI, analytics, and automation platforms, ensuring compliance with security, architecture, and data governance standards
• Coordinate CAB/ECAB approvals, release readiness, governance activities, and perform manual platform audits with comprehensive reporting

What you need

• Stakeholder management
• Agile
• Product strategy
• Any graduate