Associate Network Ops Manager

About the role

Description Associate Operations Manager – REO Department: Reliability, Engineering & Operations (REO) — Operations Reports To: Director/Senior Director, Operations Location: [Location] | [Remote/Hybrid] Position Summary The Associate Operations Manager is a hands-on people leader responsible for the day-to-day health and performance of the Network Operations Center (NOC).

What you'll do

• Schedule resources to efficiently meet the demands of the day in a follow-the-sun shift structure
• Foster a culture of accountability, continuous improvement, and psychological safety within the team
• Support career development planning for team members, including skills growth and role progression pathways (e.g., NOC-to-IM career tracks)
• Identify training gaps and drive cross-training initiatives to increase team versatility and resilience
• Alert Response & NOC Oversight Ensure NOC Analysts respond to monitoring alerts within defined SLA thresholds and escalate appropriately

What you need

• 5–9 yrs of experience
• Documentation
• Process improvement
• ITIL
• Incident response
• JIRA
• AWS
• Any graduate

Good to have

• GCP
• Datadog
• Splunk
• ServiceNow
• Azure