Associate Network Ops Manager

About the role

The Associate Operations Manager is a hands-on people leader responsible for the day-to-day health and performance of the Network Operations Center (NOC). This role directly supervises resources, ensuring the successful outcome of the day and keeping REO leadership directly aware of challenges of any sort.

What you'll do

• Team Leadership & Development
• Directly manage NOC Analysts, providing regular coaching, feedback, and performance guidance. Schedule resources to efficiently meet the demands of the day in a…
• Foster a culture of accountability, continuous improvement, and psychological safety within the team
• Support career development planning for team members, including skills growth and role progression pathways (e.g., NOC-to-IM career tracks)
• Identify training gaps and drive cross-training initiatives to increase team versatility and resilience

What you need

• 5–9 yrs of experience
• Documentation
• ITIL
• Incident response
• JIRA
• Datadog
• Splunk
• Any graduate

Good to have

• AWS
• GCP
• Azure
• ServiceNow