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Associate - Operations

British Council·India

Pay not statedFresherContractHybrid
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About the role

To deliver a positive experience for all potential and existing British Council customers with an aim to maximise our business. The aim is to provide first time resolution to all customer enquiries via the available modes of communication. In this role, you will deliver exceptional customer service while ensuring operational efficiency and compliance with information security standards.

What you'll do

  • Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts
  • Training & Assessment Requirement
  • Support, coaching, and reassessment opportunities will be provided where applicable
  • Deliver exceptional customer service while ensuring operational efficiency and compliance with information security standards
  • Promote security awareness, maintain accurate records in line with regulatory requirements, and support audit readiness

What you need

  • Open to freshers
  • Customer service
  • MS Office
  • ISO 27001
  • Any graduate

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