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Associate PLM Support Analyst

Amgen·Hyderabad

Pay not statedJunior levelFull-time

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About the role

Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.

What you'll do

  • Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
  • Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
  • Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
  • Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment

What you need

  • 1–3 years in customer support & success
  • Root cause analysis
  • Any graduate

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