Associate Principal Technical Support Engineer

About the role

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.

What you'll do

• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
• Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
• Provide Level 4 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area

What you need

• 10–18 yrs of experience
• IAM
• AWS
• SQL
• Azure
• Security training
• Kubernetes
• Any graduate

Good to have

• JavaScript
• Python
• Java
• Freshdesk
• Datadog
• Prometheus