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Associate Process Manager

eClerx·Mumbai

Pay not statedMid levelFull-time
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About the role

Associate Process Manager at eClerx. Analyze business and customer datasets to identify trends, patterns, opportunities, and key performance drivers.

What you'll do

  • Analyze business and customer datasets to identify trends, patterns, opportunities, and key performance drivers
  • Develop, maintain, and enhance interactive dashboards and reports using Power BI and/or Tableau
  • Translate business requirements into meaningful KPIs, analytical solutions, dashboards, and reporting frameworks
  • Perform ad-hoc analysis, data deep dives, and root-cause analysis to support business decision-making
  • Prepare clear and actionable insights using effective data visualization and storytelling techniques

What you need

  • 3–6 years in operations
  • SQL
  • Excel
  • Data analysis
  • Power BI
  • Data visualisation
  • Tableau
  • Any graduate

Good to have

  • LLMs
  • Git
  • AWS
  • Documentation
  • Prompt engineering
  • Python

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