Associate Process Manager

About the role

The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects.

What you'll do

• Prepares performance reports by collecting, analysing, and summarizing data and trends
• Ensure Critical Performance Metrics are met consistently
• Revert to client/vendor queries on routine issues
• Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
• Perform audits and quality checks on Team Leads & Floor Supports

What you need

• 4–7 yrs of experience
• Telecom
• Chat support
• Voice process
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Process management
• Data analysis