Associate - Product Support Specialist

About the role

Associate - Product Support Specialist at UrbanPiper. Learn and effectively use all core tools, dashboards, and applications needed for troubleshooting customer issues.

What you'll do

• Learn and effectively use all core tools, dashboards, and applications needed for troubleshooting customer issues
• Identify customer needs, gather clarity, research concerns, and provide accurate resolutions or suitable alternatives
• Build strong customer relationships by delivering clear, empathetic, and proactive support
• Contribute to the team’s SLA, CSAT, and quality goals through consistent performance
• Meet individual and team targets across productivity, quality, and adherence metrics

What you need

• 1–2 yrs of experience
• Troubleshooting
• B.Tech or B.E.

Good to have

• CRM
• Salesforce

What you get

• ₹5.5 L–₹6.5 L a year