Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM

About the role

Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels. Address customer inquiries related to products, services, account information, and transactions. Investigate and resolve customer issues or complaints in a timely and satisfactory manner.

What you'll do

• Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels
• Investigate and resolve customer issues or complaints in a timely and satisfactory manner
• Maintain accurate records of customer interactions and transactions in the customer service database
• Ensure that all customer interactions and processes adhere to regulatory requirements and company policies
• Educate customers on how to use company services effectively and efficiently

What you need

• Sales
• Cross-selling
• Customer service
• Product knowledge
• Upselling
• Communication
• Any graduate