Associate, Sea Freight-Export

About the role

To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.

What you'll do

• Establish customer communication preference, i.e. phone, e-mail, fax, visit
• Receive and validate customer contract from M&S
• Attend to all customer enquiries in accordance with customer service policy standards
• Co-ordinating with the destination office for shipment approvals
• Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up

What you need

• 4–5 yrs of experience
• Logistics
• SAP
• Excel
• PowerPoint
• Supply chain
• Import/export
• Company Secretary or BBA

Good to have

• Procurement
• SOP writing
• Claims processing