Associate Service Delivery Manager

About the role

This role plays a critical part in managing service operations and coordinating incident response to ensure highly available, performant systems that support citizen engagement at scale. The Assistant SDM operates at the centre of incident management, working closely with Cloud Operations, SRE, Engineering, and Support teams to restore services quickly, minimise customer impact, and drive structured follow-through after incidents.

What you'll do

• Manage the end-to-end incident lifecycle, ensuring timely detection, triage, escalation
• Apply AI-assisted analysis to incident triage, signal interpretation, and root cause investigation to accelerate resolution Own the use of AI-driven insights to improve…

What you need

• Data privacy
• Incident response
• Root cause analysis
• SOP writing
• Any graduate

Good to have

• AWS
• ServiceNow
• JIRA
• ITIL
• Datadog
• Azure