Associate- Service Delivery • Service Delivery (GSI)

About the role

Associate- Service Delivery • Service Delivery (GSI) at Black Box Careers. A Tier 1 Analyst typically responding to and resolving initial support requests, troubleshooting basic issues, and escalating more complex problems as necessary.

What you'll do

• A Tier 1 Analyst typically responding to and resolving initial support requests, troubleshooting basic issues, and escalating more complex problems as necessary
• Providing front-line support to users via phone, email, or chat, ensuring a positive customer experience
• Keeping an eye on system performance and alerts, identifying and addressing issues before they escalate
• Maintaining accurate records of incidents/Service Request, resolutions, and changes in the support ticketing system
• Performing basic diagnostics on hardware and software issues, including installation and configuration assistance

What you need

• 1–4 yrs of experience
• Customer service
• Root cause analysis
• Compensation and benefits
• ServiceNow
• Ticketing tools
• Communication
• Any graduate

What you get

• ₹4 L a year